Cancel any time — clear terms for both sides.

Effective July 21, 2026 · Version 1.0

1. Month-to-month subscription

AskElly.Ai is offered on a month-to-month basis with no long-term contract. Your subscription automatically renews each month on your billing anchor date (defined in the Billing & Autopay Terms) until you cancel.

2. How to cancel

You may cancel the Service at any time by sending a written cancellation request to support@askelly.ai from the email address of your authorized point of contact. Please include:

• Your business name;
• The name of your authorized point of contact;
• The date on which you want the cancellation to take effect (must be before your next billing anchor date to avoid the next month's charge).

You will receive a written confirmation of your cancellation, including the date on which recurring billing was terminated.

3. When cancellation takes effect

• If received before your next billing anchor date: your subscription will not renew for the following month. No further recurring charges will be processed.
• If received on or after your next billing anchor date: the month that has already begun has been charged and is not refunded. Cancellation applies to the following billing cycle.

4. Refund policy

Because ELLY is a service subscription performed continuously during each billing month, subscription fees for the current billing month are generally non-refundable once that month has begun. We may issue refunds or credits at our discretion in the following circumstances:

• Duplicate or erroneous charge: if you are charged twice for the same billing period or charged in error, the duplicate/erroneous amount will be refunded in full.
• Service failure caused by us: if we materially fail to deliver the Service as described in your written onboarding scope and we are unable to correct it within a reasonable period after written notice, we may issue a prorated refund or credit for the affected period.
• Setup fee not delivered: if an approved setup fee was charged and setup work has not begun, the setup fee will be refunded in full on written request.

5. Failed payments & service pause

If a recurring payment fails, the Service may be paused (see Billing & Autopay Terms, Section 9). A paused subscription is not a cancellation; you remain enrolled unless you cancel in writing. If a subscription remains unpaid for more than 30 days, we may cancel the Service on your behalf and terminate the recurring authorization.

6. Effect of cancellation

Upon cancellation:

• Recurring billing authorization is terminated and no further charges will be initiated;
• ELLY will stop performing workflows for your account on the effective cancellation date;
• Access ELLY had to your tools (OAuth connections, invited seats, shared folders, exports) will be released or you will be asked to remove it, on request;
• On written request, we will provide a reasonable export of records generated on your behalf during the engagement, subject to Section 6 of the Privacy & Data Handling page.

7. Chargebacks

Please contact us first at the email or phone number below if you have a billing concern. Initiating a chargeback without contacting us may result in immediate suspension of the Service. Charges authorized under the Billing & Autopay Terms are not "unauthorized" for chargeback purposes.

8. Contact

Royal Management Holdings LLC / Quick Creative Offers
Email: support@askelly.ai
Phone: 786-698-1237
Hours: Monday–Friday, 9:00 AM – 6:00 PM ET